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How can I return a product?

We have a customer friendly return policy - we will refund you the full amount. However, return shipping cost is incurred by the buyer. We accept returns within 7 days from the date of delivery.

Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.

To return a product you need to follow these steps:

1) The shipping costs for returning the goods will be sole responsiblity of customer, reimbursement of return shipping charge depends on nature of complaint.

2) You need to notify us first before returning any product. You may do this through Email Us or Call Us before returning any products. Returns made without notice SHALL NOT qualify for any kind of refund of payments.

3) Customer have to bear the shipping costs while returning the products and IWFASHIONS.COM never pays the returning shipping cost in any case.

4) We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.

5) Products ordered with sequins and stone decoration often have tendency come off even with best and careful handling, so it should be known while placing the order.Glued stones and hand made crafted products have high tendency to shed off and effects as a proof of their authenticity. Moreover sarees with zari , zardoski have tendency to free strings sometimes so this should not be mistaken for a faulty product. Handicraft, hand made , hand dyed items can have certain minor differences.On delicate zari , stone or braoch work products any grafting, repairing ,weaving on the non-appreance part will not be considered as faulty untill it purge the very front appearnce or face-look of products.

6) It is practically impossible for us to replicate the same color specially blue, green, violet over screen so We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the actual color is possible.

7) At any point of time, the refunds will not exceed the actual value of the goods.

8) We sell premium quality Product quality depends on the price range you have selected, still if you want to return the product for disliking We are not liable for Refund OR Replacement. Exchange is possible on genuine isues like damage , defect or stained or missing part then We request our customer to make video while opening the product.

9) We do not offer customer stitching services still in any cisrcumstances Returns would not be accepted for customized or altering services.

10) After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days.

11) Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.

12) For Futher information E-mail us on Enquiry@iwfashions.com.

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